At Lubrizol Specialty Products Inc. (LSPI), we recognize the competitive advantage of delivering Flow Improver Solutions with superior quality. We aggressively optimize our quality system in a way that capitalizes on the innovation of our people and ensures we implement our business strategies and operational processes as planned. But we know our trademark commitment to quality is not enough. We want our customers to enjoy the quality of our products and services to the extent that we not only continue our business partnership long-term, but our customers are our champions in the marketplace.
Our quality system, certified in 1996, was originally designed to meet the requirements of the ISO 9001:1994 standard. Since that time, we have continued to improve our operations, first setting breakthrough quality targets, then optimizing our operations to reach those targets. By the time the ISO 9001 standard was revised to ISO 9001:2000 with new requirements for customer service and continual improvement, we had already been operating under those principles for some time and we were promptly upgraded with little effort. Today, because our quality system focuses on implementing our business strategies and operational plans with excellence we continue to experience marked success in reaching our quality targets while consistently delivering reliable products and services to our customers.
We believe that through quality comes success, and we want that to be your experience too. We welcome your questions and value your feedback.